Norms for various work in PLI/RPLI

P L I Directorate D.O.29-9/2008-LI , Dated the 24^th February, 2011.

Dear Chief Postmaster General,

This is regarding norms for various works in PLI/RPLI. I am directed to intimate that the norms for various works in PLI/RPLI have been revised keeping in view the industry standards and various regulations of statutory authorities.

These norms are as below:

Sl. No.	Particulars	Number of days
1.	Issue of Acceptance letter	15
2.	Issue of policy Bonds	15
3.	Inter Circle transfer of policies	10
4.	Settlement of claims on maturity	30
5.	Settlement of Claims on Death with Nomination	30
6.	Settlement of death claim involving investigation	90
7.	Payment of paid up value	30
8.	Loan for policies	10
9.	Change of address	10
10.	Change of Nomination	10
11.	Assignment	10
12.	Issue of duplicate policy document	10
13.	Revival of policy	15
14.	Conversion of policy	15

It is requested that these norms be given wide publicity amongst the staff as well as customers so that services are provided in a time bound manner.

With regards.

Yours sincerely,

(A.K. Poddar)