ALL
INDIA POSTAL EMPLOYEES UNION GROUP ‘C’
CHQ: Dada Ghosh Bhawan, 2151/1, New Patel Road,
New Delhi - 110008
Ref: P/4-4/CBS-CIS Dated – 20.10.2015
To,
Ms. Kavery Banerjee
Secretary,
Department of Posts,
Dak Bhawan, New Delhi 110 001.
Madam,
Sub: - Untold
sufferings faced by the workings staff in CBS rolled out offices throughout the
Country – Immediate and personal intervention is requested– Reg.
A kind attention is invited to our earlier
references on the subject, wherein the problems mentioned therein are almost
unaddressed till date. It is a known fact that CBS migration is undergoing in large
no. of offices in many Circles. Till time more than 5000 offices are rolled out
to CBS, because of the pressure applied by the
Department in haste. Because of such a fast approach, the end
users at the Counter area are affected
badly, and the public also suffering a lot.
Whereas in Banking Sector, when such
migration is undertaken, it has been carried out in a phased manner for eg. in
SBI, the leader in Banking sector, migration was made only in 100 branches at
the first year.
You may aware that the staff are struggling
with outdated computers and peripherals, which were purchased during the
year 2000 to 2005 and no funding is
made so far to replace them till
date and as a whole the Department is
surviving with very old hardwares. Even proper up gradation of CPU is
not made in many areas and the Software loaded is upto Windows XP, almost in most
of the offices. Finacle can be loaded
only with Windows 7 and hence the
officers at ground level are
pressurized to use pirated version of Windows 7, which is totally illegal and leads to
legal litigation from Microsoft.
The staff are compelled to work in the outdated mode with pirated software,
resulting in non operation.
The MOU made with M/s Sify, for net work integration
is limiting to low bandwidth such as 128 Kbps to 256 Kbps in single and double
handed offices, and 256 kbps to 512 kbps in ‘A’ class to LSG offices resulting
in sluggish connectivity and takes hours together to transform the data. This results
in hang over and the transactions could not be able to be made at the instant,
as the Department expects. It requires at least 1 to 4 Mbps and M/s Sify
refused to increase the bandwidth now.
End of day process cannot be made after validation/supervisor
verification and the staff has to wait for the nod from the Infosys, even after
midnights on several days and at times it can be made on the next day
morning. Even the women employees are
compelled to complete the EOD process
in midnights and their husbands or wards waiting till midnights to carry home. They
could not attend even their family, personal and social obligations, resulting
in loss of mental balance, family problems, stress and social problems. There
is no safety and security for the women employees leaving the office by late
nights, especially in rural areas, where there is no transportation available.
It is our responsibility to ensure the safety and security of the women
employees and no untoward incident should be allowed to happen as in case
of Jyoti Singh Pandey of New Delhi.
Even the Help desk provided is not answering and
the end users are taken to task and receiving brick bats from the irate public. This results in closing of
accounts in large numbers that too, can be made
not on the date of presentation
but after few days and
our Department looses
large chunk of customers, because
of the miscalculations, wrong estimations
and over ambitious stand of the
bureaucrats.
Consequent
to the increase in large number of Post Offices on CBS, it was observed for the
past two months that the Data Centre Closure process is executed during day time
that too during peak Counter hours. This results in slow accessibility of
Finacle throughout the country. Irrespective of bandwidth, the Finacle slowness has been experienced in all
Post Offices in the recent past. This affects the public services very badly
during the peak hour viz.from 11.00 am
to 03.00 pm on daily basis.
Furher,
due to Finacle slowness, the most affected operation is the Cheque Clearing
operations. The Clearance House sends
the images of the cheques to the Head Offices at around 08.00 am in the
morning. The onus of furnishing the information pertaining to Bounced Cheques,
that too before 11 am to the clearing house, lies on the respective Head
Offices. If the information pertaining
to Bounced Cheques is not received before 11.00 am from the concerned HOs, the
entire amount of Inward Clearance cheques are deemed to be CLEARED by the clearance house. This leads to encashment of bounced cheques,
the responsibility of which lies on the shoulder of the poor officials and they have to face
contributory negligence recoveries.
Since from the day of the first migration, the
staff unions are complaining about the deficiency in services provided my M/S
Infosys Ltd, especially facing enormous problems in the Finacle Software,
besides bandwidth, net work, transmission and Server problems. On each and
every occasion or from the day we are complaining at all levels, there is one
word reply that, everything will be set right and put into rails one by one as this
is only a transition period and everybody should bear with, in the interest of
the Department. This is the saying mooted out and spread everywhere, from top
to bottom. Now the 2 years Contract
period for total the implementation is nearing completion and there is no sign
of improvement and the problems persist and aggravate everywhere. It is most
unfortunate to mention that we are all bearing with all these hardships and
sufferings, in the interest of M/S Infosys.
Because of all these deficiencies the Department
not only losing the customers, besides there is huge loss of man days and due to non operation there is huge loss of money. This should be compensated with. There
is a penalty clause in the Contract for deficiency in service. Instead of
pulling the poor ground level officials, the application of penalty clause may
perhaps be considered and applied on the service providers viz. Ms. Infosys and
M/s Sify. It is reported that India Post has undertaken the project for
switching over to Core Banking
Solution platform with a total project
outlay of Rs. 800 crores. Hence, in the
interest of the Department, we request the Secretary Posts to pursue with, on
the direction, in order to pull the vendor and to save the customer services,
the image of the Department and the public money.
Based
on the above, our Union requests
the Secretary Posts
i)
to stop such unmindful migrations into CBS/CIS
immediately till settlement of the problems reported ;
ii)
to provide adequate infrastructure to
the ground level offices, such as replacement of systems, computer
peripherals , UPS, battery, printers
etc. immediately;
iii)
to improve the bandwidth of sify
network atleast to the level of
512 kbps in single handed offices and to the level of 4Mbps in Head Post offices ;
iv)
to centralize the EOD process at CPC
level in all circles and to
relieve the official at ground level
after completion of validation process ,
without late night detention ;
v)
to centralize the cheque clearance work
at CPC level, since
it is now under CBS ;
vi) to ensure
the operation of CBS without
interruption/slowness during peak
hours to cater the
need of the common public .
Soliciting
immediate response and reply.
With
kind regards,
Yours
sincerely,
(R.
N. Parashar)
General Secretary
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