D.G. Posts No. 13-45/2008-D dated
10/11/.12.2013
The norms for
delivery of Speed Post articles have in the past been revised from time to time
and are also contained in the Citizen’s Charter of the Department. The existing
delivery norms for Speed Post are follows:
(a) Local (within municipal limits) : 2 days
(b) Between one to another metro city
(included the six metro cities i.e. Delhi, Mumbai, Kolkata, Chennai, Bangalore
and Hyderabad) and limited to Municipal limits of these cities: 2 days
(c) Rest of the country: 4 to 6 days.
2. The norms mentioned above are further
qualified by stating that they exclude the day of posting, Sundays and Holidays
that they denote maximum time and apply only to the articles booked before the
cut-off time.
3. The matter relating to revision of the
existing norms for delivery of Speed Post articles was under consideration of
this Directorate, and the following has been decided in this regard:
(a) New delivery (transit) norms have been
worked out on a city-to-city basis for 87 cities where Speed Post Sorting Hubs are
located (excluding 1 CBPO &
2 CBPO). The new delivery norms are being circulated to all concerned by e-mail
along with this O.M. The same may be downloaded.
(b) The new norms for a pair of cities have
been prescribed in terms of a range. For example,
the delivery norms between Mumbai and Pune is
“1 to 2 days, i.e. D+1 to D+2 where “D”
is the day of booking.
(c) The new norms would be restricted to the
municipal limits of a city (covering
only TD PIN codes) under reference.
4. The new delivery norms for Speed Post
would be subject to the conditions that:
* They are limited to 87 cities, and
municipal limit within these cities,
* They do not apply to the articles
booked after the cut-off time on a day(normally) taken as 3 or 4 pm for booking
counters at post offices or as decided by
the Circle concerned) and an extra day may be added in such cases,
* The delivery norms do not include
Sundays and holidays,
* Delay occurring due to curfew, bandh or
strike in a particular city mayadversely affect delivery norms,
* Delay occurring due to cancellation of
flights/trains/buses/other means of transport for carriage of mail or off-load / non-carriage of mail by the carriers due to any reason is beyond the control
of the Department, and therefore, the same may adversely affect delivery norms.
* Beyond
the cities mentioned under the delivery norms document, extra days may be
required which would vary from place to place..
5. Circles may give wide publicity to the
new norms among the public and display the norms in the shape of a matrix of
prominent/frequently-used destinations at the post office as display of entire
matrix perhaps may not be possible.
6. The new delivery norms would also be
placed on India Post website in a user-friendly format so that a user could
easily find delivery/transit norms between a pair of cities. In the interim, a
PDF version of the document is being uploaded on the Departmental website.
7. This O.M. supercedes all previous instructions
on Speed Post Delivery Norms issued by this Directorate/Business Development
Directorate.
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