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P3 SPONSORED NATIONAL WORKSHOP ON 7TH CPC MEMORANDUM AT DELHI ON 26TH, 27TH MAY 2014. CIRCLE / DIVISONAL / BRANCH SECRETARIES ARE REQUESTED TO ATTEND

Saturday, March 12, 2011

POSTMASTER'S GRADE-I EXAM - REVISED SYLLABUS

No. 137-8/2009-SPB.II

Government of India

Ministry of Communications & IT

Department of Posts

Dak Bhawan, Sansad Marg

New Delhi, Dated the 07 March ,2011

To,

All Chief Postmasters General

Subject: - Revised Syllabus for Departmental Examination in respect of Post Master Grade – I in Postal wing

Sir/Madam,

I am directed to say that the Recruitment Rules for Postmaster Grade-I provides for filling up of the vacancies by promotion through Limited Departmental Competitive Examination from amongst the Postal Assistants working in Post Offices with five years of regular service in the grade. Thus, the unfilled posts, after the initial constitution, if any, and regular vacancies subsequently will be filled up on the basis of Limited Departmental Competitive Examination.

2. The pattern and syllabus for Limited Departmental Competitive Examination to fill up the vacancies in the grade of Postmaster Grade-I was circulated to the Circles vide Directorate’s letter of even number dated 08.12.2010.

3. The said pattern and syllabus has since been reviewed. It has been decided with the approval of Competent Authority to revise the pattern and syllabus of the examination as indicated in the Annexure. The examination will be held without the aid of books. The date for holding the examination will be communicated as and when required.

4. It is requested that the revised Syllabus may be brought to the notice of all concerned.

5. This supersedes this Division’s letter of even number dated 08.12.2010.

Encl: As above

Yours faithfully,

Sd/-

(D. K. Chanda)

Section Officer (SPB.II)

Postmaster Grade-I Examination:

Sl. No.

Heading

Existing Pattern

Proposed Pattern

1.

No. of papers

2

2

2.

Syllabus

PAPER – I

(i) Customer Service & Grievances

a) Post Office Guide – Part I

b) Compendium of processing and disposal of public complaints

c) Knowledge about DOPG, DOARPG and RTI cases.

d) Consumer Forum/Post Forum/ Citizen Charter

e) Central Civil Services (Classification, control & Appeal) Rules

f) Conduct Rules

g) General Financial Rules

(ii) Postal Operations

(a) Postal Manual Volume V

(b) Postal Manual Volume VI (Part I, II & III)

(c) FHB Volume II

(d) POSB Manuals (Volume I, II and III)

OR compilation of POSB Manual Volume I & II written by Shri. Kawaljit Singh, AD (FS), Department of Posts

e) Project Arrow – Blue Book

PAPER – II

a) Knowledge of products and services of Department of Posts

b) Marketing: Principles of marketing assessment of related products and services

c) PLI/RPLI, Post Office Insurance Fund Rule, outline knowledge about Insurance Schemes, Mutual Fund and other financial products and services in the market.

d) General Awareness and Current Affairs including general mental ability test covering logical reasoning (verbal and non verbal), numerical analysis (arithmetic) and basic mathematical equations and statistical tools like mean, median, mode, graphical representation of data, comprehension and basic language skills.

e) General principles of technology

f) Basic technology requirement – computer, server, laptop

g) Connectivity of computers

PAPER – II

(i) Customer Services & Grievances

a) Compendium of processing and disposal of public complaints

b) Knowledge about DOPG, DOARPG and RTI cases.

c) Consumer Forum / Post Forum/Citizen Charter

d) Central Civil Services (Classification, Control & Appeal) Rules

e) Conduct Rules

f) Financial Hand Books

(ii) Postal Operations

Acts/Rules/Guidelines relating to inland and foreign post/mail operations, money remittance, savings bank schemes and certificates, rural and postal life insurance Latest administrative and operational instructions/guidelines issued by the Department

PAPER –II

a) Knowledge of products and services of Department of Posts

b) Marketing: Principles of marketing; assessment of related products and services

c) General Awareness and Current Affairs including general mental ability test covering logical reasoning (verbal and non verbal), numerical analysis (Arithmetic) and basic mathematical equations and statistical tools like mean, median, mode, graphical representation of data, comprehension and basic language skills.

d) General principles of technology.

e) Basic technology requirement – computer, server, laptop

f) Connectivity of computers

3.

Marks

NA

Each paper will carry 200 marks

4.

Duration

90 minutes

No change

5.

No. of Questions

100 questions of MCQ type in each paper

No change

6.

Qualifying Marks

Nil

40% marks in each paper subject to an overall average of 45% for general category and 33% marks in each paper subject to an overall average of 38% for SC/ST

7.

Assessment of APAR/ACR

Nil

The Competent Authority will ensure and certify the following before recommending the application of the official for examination:

(i) No disciplinary action is pending or contemplated against the applicant.

(ii) No punishment is current against the applicant.

(iii) No adverse entry in the APAR/ACR in the last five years.





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